How to register a complaint


A citizen can register complaint(s) at call center, ward office or through website.

1. To register complaint online through website:
Click on the “Online” option of Complaint Registration and enter detail of your complaint.
2. To register complaint at call center:
Contact our dedicated call center by dialing 1800 108 1818 from landline or mobile between 24*7 to raise complaint. Municipality/Corporation assures to provide a seamless support.
3. To register complaint through E-Mail:
Send your Email with “ Name, Mobile Number, Problem to resolve and Location where the problem is “ at “pro-gmc-gnr@gujarat.gov.in“ The call operator will check the email and register the complaint in the system. Operator may contact the citizen in case, information provided is insufficient or any clarification required.
4. To register complaint through WhatsApp Chatbot:
Please send a message with the word "Hi" to our WhatsApp chatbot at +91 9499611818. You will then be guided through the complaint submission process by our automated system on the WhatsApp platform.
5. To register complaint through GMC Citizen App:
Please put the link of Google play and App store to download.

Re-Opening of complaint


Not satisfied with our previous response? Citizen can reopen a complaint within 3 days of closure, if that was not addressed properly.

1. Re-Open complaint through E-Mail:
Send your Email with “Mobile Number, Token Number and Reason for reopen “ at “pro-gmc-gnr@gujarat.gov.in“ The call operator will check the email and reopen the complaint in the system. Operator may contact the citizen in case,information provided is insufficient or any clarification required.
2. Re-Open Complaint Through Phone:
Call the call centre at 1800 108 1818 between 24*7 and provide complaint number.
3. Re-Open Through WhatsApp:
To reopen a complaint, first send the word "Hi" to our WhatsApp chatbot at +91 9499611818. After initiating the conversation, select "Re- Open" from the options provided. You will then be guided through the process of reopening your complaint by our automated system on the WhatsApp platform.

How to know status of a complaint


Complainant has a right to know the current status of his/her complaint. The same can be known through any of the following modes.

1. Complaint Status Through Phone:

Call the call centre at 1800 108 1818 between 24*7 and provide complaint number.

 

2. Complaint Status Through WhatsApp:

To check the status of a complaint, first send the word "Hi" to our WhatsApp chatbot at +91 9499611818 . After initiating the conversation, select "Complaint Status" from the options provided. You will then be guided through the process of viewing the status of your complaint by our automated system on the WhatsApp platform.